At KitchenAid Shop, we take immense pride in the quality and craftsmanship of our premium kitchen tools and appliances. We are confident that our products—from professional-grade coffee machines and blenders to precision baking tools and barware—will exceed your expectations and become indispensable in your culinary journey. However, if you are not completely satisfied with your purchase, we offer a straightforward and customer-centric returns and exchanges policy.

Our Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving the shipment. To be eligible for a return or exchange, your item must be:

  • In its original, unused, and unwashed condition.
  • In the original packaging with all tags, manuals, and accessories included.
  • Accompanied by the original proof of purchase or order number.

⚠️ Important: Non-Returnable Items

To ensure the health and safety of all our customers, the following product categories are final sale and cannot be returned or exchanged:

  • Blender Replacement Parts & Bread Machine Parts & Accessories: For hygiene reasons, once opened, these items cannot be returned.
  • Coffee & Tea Consumables: Any products under the “Coffee & Tea” category intended for consumption.
  • Opened or Used Personal Care Appliances: Any product where sanitary seals have been broken.

This policy is consistent with our commitment to providing safe, high-quality products to our discerning clientele of home bakers and professional chefs.

How to Initiate a Return or Exchange

Please follow these simple steps to process your return or exchange:

  1. Contact Our Customer Care Team: Within 15 days of receipt, please email us at [email protected] with your order number and details about the product you would like to return or exchange. You may use the template provided below.
  2. Wait for Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns shipped without an RMA number cannot be processed.
  3. Ship the Item: Carefully pack the item in its original packaging and include all contents. Ship the package to the address we provide, using a trackable shipping method. The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective item).
  4. Inspection and Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange. This process typically takes 3-5 business days after we receive the item.

Refund Timelines and Methods

Upon approval, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days. Please note:

  • Your bank or credit card company may require additional time to post the refund to your account.
  • Shipping fees are non-refundable.
  • For exchanges, we will ship the new item to you via your chosen shipping method once the return is processed.

Refunds will be issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal).

Return Request Email Template

To expedite your request, please feel free to copy and use the template below when contacting us.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear KitchenAid Shop Customer Care Team, I would like to request a [return/exchange] for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] I confirm that the item is unused and in its original packaging with all accessories. Please provide the return authorization and shipping instructions at your earliest convenience. Thank you, [Your Full Name] [Your Phone Number]

Need Further Assistance?

Our dedicated customer care team is here to help you with every step of your culinary journey, ensuring your experience is as seamless as our premium products.

Email: [email protected]
Address: KitchenAid Shop, 320 Union Station Way, Calera, US 35040

Thank you for choosing KitchenAid Shop. We are committed to providing you with the tools you need to create, innovate, and inspire.

Happy Cooking,
The KitchenAid Shop Team