FAQ

What types of products do you specialize in?

We specialize in professional-grade kitchen tools and accessories, including coffee & espresso equipment, baking tools, bar & wine accessories, blenders, beverage warmers, and barbecue tools. Our products are designed for both home enthusiasts and professional chefs who value precision and quality.

Do you offer replacement parts for appliances?

Yes, we carry a wide selection of replacement parts and accessories for various kitchen appliances, including blender replacement parts, bread machine parts, and coffee & espresso machine components.

Where do you ship to?

We proudly offer worldwide shipping to most regions, excluding Asia and some remote areas. During checkout, you can enter your address to confirm delivery availability to your location.

What shipping options are available?

We offer two convenient shipping options:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment
All orders are processed within 1-2 business days before shipment.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your delivery progress.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Are there any additional fees for international orders?

The price displayed is the final product cost. Depending on your country’s regulations, additional customs duties or import taxes may apply, which are the responsibility of the customer.

What is your return policy?

We accept returns within 15 days of receipt for items in original condition with packaging. Please contact our customer care team at [email protected] to initiate a return and receive further instructions.

What if my product arrives damaged?

We meticulously package all products to prevent damage during transit. If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll promptly arrange for a replacement or refund.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders more easily and receive updates on new products and special offers.

Who should I contact for technical support with my appliance?

For technical support with KitchenAid products, please contact us at [email protected] with your product model and a description of the issue. Our team will provide assistance or direct you to appropriate resources.

How can I contact customer service?

Our dedicated customer care team is available to assist you via email at [email protected]. We typically respond within 24-48 hours during business days.

What are your business hours?

Our customer service team operates during standard business hours (CST), Monday through Friday. Emails received outside these hours will be addressed on the next business day.